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Patient Care and Safety Expectation
|Health Konsult knows that your primary goal, as healthcare organizations, is to provide maximum care for your patients in safe and clean environment.
We are also aware that the management invests a lot of resources, including money and clinical education during hiring and training of the best doctors, nurses, caregivers, therapists and other paramedical staff in order to achieve their goal. You do all these for performance improvement and to ensure that the quality of care and safety provided to the patients on a continuous basis meet the regulatory standard.
Factors that Hinder Quality Care
|Doctors, Nurses, nursing assistants and other healthcare workers who provide direct care to patients do awesome job. They are the line staff who are in direct contact with patients and provide tedious daily patient care. As a matter of fact, it involves the synergy of workers from different healthcare departments, nursing homes, assisted living facilities and others to create structures that will bring about patient comfort.
With that said, not all healthcare professionals and workers show sufficient care, committment or do due diligence to provide patient care, safety and needs. You’ll find out as you read down.
Customer Service / Help Desk
|Failure of customer service / help desk staff, also known as unit clerk or secretary, to promptly respond to call lights from patients or to attend to friends and family requests. Also, delays in reporting patients’ need or providing information to clinical staff may prolong the time to attend to the patient by nurses, doctors, other clinicians and paramedics.|
Dearth of teamwork
|Lack of teamwork and cooperation among clinical staff, especially those in direct patient care units, deals strong blow on the efficiency and quality of care the patient receives. The problem that “he or she is not my patient” or “It’s not my job” contributes to nursing staff not assuming responsibility of care towards patients when the patient is not particularly assigned to them during the shift. This is a common sight. Many registered nurses (RN) and nurse aides or patient care technicians do not work as teams. Among their professional peers, some still don’t cooperate with one another.|
|Poor time management by clinical staff may lead to slack in quality patient care. Certain factors contribute to this:
A). Lack of swift attention and help to patients when in need makes them sad and uncomfortable. Major needs for them include prompt pain assessment and medication, catching up with toileting or bathroom to avoid incontinence, repositioning after laying on one spot a long time and miscellaneous.
B). Shifting responsibilities to fellow workers by deliberate delay or hiding by clinical staff come down on patients. Insensitivity to patients’ and fellow workers’ situation is something to watch out for and resolve.
Understaffing and Overwork
|Not providing adequate staff to take care of patient,s when census is high, might deplete the amount of care available to patients. It does not matter how impeccable your nurses and caregivers who are on duty are, caregivers could only push themselves to certain limits to reach every patient, especially when several demands are pouring in simultaneously. Understaffing by the department overworks the staff. This is counterproductive to patient care. Some patients may be skipped or receive inadequate care during the shift when management tries to save cost.|
|Food prepared in sanitary condition and environment promote the health and safety of the patient. It’s important to ensure that the right meals, right amount and variety are served to the patients at the right time. While maintaining a balance in their meal, it’s important to keep track that patients on special diet are not served regular ones. Patients tend to complain if wrong orders are delivered and if the taste of the food is bland.|
|Many people naturally believe that hospitals, rehabilitation institutions, nursing homes, doctor’s clinics and others would be the cleanest areas right! Wrong. Wait until you see how filthy some patients’ rooms, bathrooms (including staff and visitors’ toilets), and even supposed clean utility or supply rooms are.
Patients deserve clean environment to stem germs and diseases. Dirty environment might unarguably affect patients wellness, prolong their stay in the hospital especially if there’s hospital acquired infection.
Effects of Poor Patient Care on Your Hospital
|Impeccably clean and sanitary environment rids hospitals and other healthcare system of germs and subsequently keeps patients safer. Hospital, clinics and nursing homes management might face lawsuits
|Exhibition of non-committal and nonchalant attitude will diminish the image or reputation which you hospital or nursing home has built over time. The adverse effects of poor attitude towards quality patient and residents care:
1. Endangers patients and puts them in compromising situations for diseases and hospital acquired condition
2. Puts your organization’s license on the line with regulatory organizations such as the Joint Commission (JC), Health and Human Services (HHS) and even Center for Medicare and Medicaid (CMS) due to non-compliance
3. Increases the risk for errors for hospitals and nursing homes, and other healthcare organizations
4. Diminishes quality of care, bites into your organization reputation and increases the cost to fix the damage
5. Could plunge your organization into avoidable insurance coverage liability and unwanted lawsuit
6. May affect or delay your reimbursement from private insurance and the third payers for healthcare services provided by your organization